Customer Testimonials

Excellent dealership. Sindy and Sunny really go above and beyond for their customers! A+

Robert Parm was amazing. Got us a great car and was very informative. Please see Rob at Empire Mazda in Huntington! He’s great

Just got my Mercedes GLE from James Krulder and Jaimie Enciso, Ahmad Hosman and April in finance worked so hard to make sure I could get my dream car, I truly appreciate their efforts and I am so thankful to the Empire team

Have had my 2024 CX-30 for a few months now and has been great! James was extremely helpful as this was my first time really dealing with a dealership and financing a car. Very thorough and informative. Carlos and Josh also very helpful once it was time to put pen to paper. Explaining the financing process.

We had a great experience at Empire Mazda and are so excited about our new CX-50! Waled, Jamie, Hos, and the entire team were great to work with. Thank you Empire team!!

Having a problem just waiting to see if they are a stand up dealership stay tuned

We have had our Mazda CX-5 for one month today and could not be happier with our purchase. We went to Empire Mazda knowing what we wanted. Our salesman, James Krulder, was knowledgeable, attentive and friendly. He listened to our story and showed us cars in our price range with a willingness to help us get the color car we wanted. The entire process was seamless and James kept us informed every step of the way. We highly recommend Empire Mazda of Huntington and if possible, make an appointment with James. He's that salesman!

I worked with Sindy to find my dream car. She was absolutely wonderful. She made the whole experience super easy. I recommend her to everyone. Anyone who goes to this wonderful dealership should request Sindy. She was awesome!!!

Rob Parm at Empire Mazda gave us a good through walk through of the car as well as a very nice test drive. Very good service.

Love the service and attention to detail I receive when I bring in my vehicle Service advisor Ruslan greets me by name always with a smile, listens and addresses my concerns and follows through. Lucas the service manager is available for any further r concerns or questions when needed. I’m treated fairly and as a valued customer. Thank you Empire Mazda Glad I purchased and service my vehicles with you

Outstanding Experience with James at Empire Mazda! I want to take a moment to recognize James at Empire Mazda for the incredible customer service and professionalism he demonstrated throughout my car-buying experience. Purchasing a vehicle is a major decision, and having the right person guiding you through the process makes all the difference. James was absolutely phenomenal. His patience, professionalism, knowledge, and genuine willingness to help made the entire experience that much better. What stood out to me most was his approach to customer service. He made me feel like more than just another customer walking through the door. He ... Read More

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Google - Nov 7, 2026

Outstanding Experience with James at Empire Mazda! I want to take a moment to recognize James at Empire Mazda for the incredible customer service and professionalism he demonstrated throughout my car-buying experience. Purchasing a vehicle is a major decision, and having the right person guiding you through the process makes all the difference. James was absolutely phenomenal. His patience, professionalism, knowledge, and genuine willingness to help made the entire experience that much better. What stood out to me most was his approach to customer service. He made me feel like more than just another customer walking through the door. He took the time to address my questions and concerns, and I truly appreciated the effort he put into making the experience a positive one. As someone who owns and operates my own retail business, I pay very close attention to customer service and how employees represent the companies they work for. James demonstrated the exact qualities I value in my own business: professionalism, dedication, patience, and a genuine commitment to customer satisfaction. Great customer service is one thing, but making a lasting impression is another. James accomplished both. Employees like him are a tremendous asset to any company, and Empire Mazda is fortunate to have someone who represents their dealership at such a high level. I sincerely appreciate all of his help and would absolutely recommend anyone considering purchasing a vehicle from Empire Mazda to ask for James. Thank you again, James, for going above and beyond. Your hard work and dedication do not go unnoticed!

Marc is a great person, very kind and easy to work with. I highly recommend him.

Thumbs up to Robert Parnagian! He is very helpful, professional, and kind. Even though it was his day off, he took the time to come and see us before we picked up our new SUV. We truly appreciate his dedication and outstanding customer service. Thank you, Robert!

Wally was so helpful and great to work with. We’re very excited for our new car!

This is the best dealership with the best staff. I cannot say enough good things about them. The salesman that took care of me Waled Z, Was absolutely amazing and super kind. He got me in a beautiful new vehicle. And the sales manager Jahvon Prince went about and beyond to make the deal comfortable. And I cannot forget about the business manager, Carlos. He really explained things to me in a way that made me feel even more comfortable about my purchase. I recommend everyone to stop by at Mazda of Huntington if you'd like a good deal. ... Read More

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Google - Nov 2, 2026

This is the best dealership with the best staff. I cannot say enough good things about them. The salesman that took care of me Waled Z, Was absolutely amazing and super kind. He got me in a beautiful new vehicle. And the sales manager Jahvon Prince went about and beyond to make the deal comfortable. And I cannot forget about the business manager, Carlos. He really explained things to me in a way that made me feel even more comfortable about my purchase. I recommend everyone to stop by at Mazda of Huntington if you'd like a good deal. It was a 10 out of 10 experience today.

I really enjoyed my experience at Empire Mazda. My salesman Waleed was exceptional to work with! As a first-time car buyer, I wasn’t entirely comfortable with the vehicle size I initially thought I wanted, and he was quick to recognize that and help me find a car that I felt comfortable driving. He was patient, answered all of my questions, and took the time to make sure I felt informed and prepared for my first car. I really appreciated how attentive and understanding he was throughout the entire process. He made what could have been an overwhelming experience so ... Read More

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Google - Nov 1, 2026

I really enjoyed my experience at Empire Mazda. My salesman Waleed was exceptional to work with! As a first-time car buyer, I wasn’t entirely comfortable with the vehicle size I initially thought I wanted, and he was quick to recognize that and help me find a car that I felt comfortable driving. He was patient, answered all of my questions, and took the time to make sure I felt informed and prepared for my first car. I really appreciated how attentive and understanding he was throughout the entire process. He made what could have been an overwhelming experience so much easier. I highly recommend working with Waleed.

Wonderful experience. First time buying a car, and working with James was amazing. Everyone was incredibly kind and helpful. Love the CX-30!

Bought a car from mike what a great experience

Mike Smith was a pleasure to work with 10/10 highly recommended!!

Amazing is understatement for our salesperson mike smith, thats the guy you want to see for all purchases

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I walked in knowing what I wanted and what I could afford. Mike was excellent at helping me meet the two together, luxury and affordability. His level of service was top tier and commitment to ensuring customers feel confident and satisfied are a true testament to his professionalism and personality. Thank you for a wonderful experience getting our second Mazda in the family.

C Rob Parm, Helped us get us a good deal on a certified Mazda cx30. Was very detailed and helpfull throughout the process.

Mike Smith was fantastic. Made the car buying process really easy!

⭐⭐⭐⭐⭐ Outstanding Experience at Empire Mazda! I recently purchased a used 2016 Chevy Suburban LT from Empire Mazda, and I couldn’t be happier with the entire experience. From start to finish, everything was smooth, professional, and stress-free. A huge shoutout to my salesman, James Krulder, who absolutely went above and beyond! James was knowledgeable, patient, professional, and genuinely cared about making sure I was happy with my purchase. He took the time to answer all my questions and made the entire process easy and enjoyable. It’s not every day you come across someone who puts that much effort into making ... Read More

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Google - Oct 30, 2026

⭐⭐⭐⭐⭐ Outstanding Experience at Empire Mazda! I recently purchased a used 2016 Chevy Suburban LT from Empire Mazda, and I couldn’t be happier with the entire experience. From start to finish, everything was smooth, professional, and stress-free. A huge shoutout to my salesman, James Krulder, who absolutely went above and beyond! James was knowledgeable, patient, professional, and genuinely cared about making sure I was happy with my purchase. He took the time to answer all my questions and made the entire process easy and enjoyable. It’s not every day you come across someone who puts that much effort into making a customer feel valued. If you’re looking for a great vehicle and an even better car-buying experience, I highly recommend Empire Mazda. Be sure to ask for James Krulder! You won’t be disappointed. Thanks again to James and the entire Empire Mazda team. You earned a customer for life! 🚙👏

I had Great experience in Empire Mazda Wally was amazing to work with

Was looking to replace an old car back in April so this review is long overdue. I called up this dealership and Jamie took great care of us. She was very upfront, no bs on pricing when asked and we appreciate that aspect. Not a lot of dealers can do that. We walked away with a pre-owned CX-30 from the dealer and I've been driving it everyday for the better half of the year without an issue. Would definitely recommend anyone looking to buy a Mazda to take their business here!

ROB PARM at Empire Mazda is a terrific guy and a wonderful salesman. I just bought my second car from Rob within 5 months. He is a gentlemen and goes the extra mile. If you’re looking for a Mazda, Rob Parm is your guy!

I had a great experience getting my brand-new 2026 Mazda CX-90! Sindy was an amazing salesperson who was so helpful, friendly, and made the entire process smooth and stress-free. She had everything ready for me, which made picking up my new car so easy and enjoyable. One of my favorite parts of the entire experience was pulling into the parking lot and seeing my brand-new car sitting there with a bow on it! It was such a special touch and truly the cherry on top of an already amazing experience. It made getting my new car even more exciting and memorable! ... Read More

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Google - Oct 26, 2026

I had a great experience getting my brand-new 2026 Mazda CX-90! Sindy was an amazing salesperson who was so helpful, friendly, and made the entire process smooth and stress-free. She had everything ready for me, which made picking up my new car so easy and enjoyable. One of my favorite parts of the entire experience was pulling into the parking lot and seeing my brand-new car sitting there with a bow on it! It was such a special touch and truly the cherry on top of an already amazing experience. It made getting my new car even more exciting and memorable! Sindy also went above and beyond by connecting my phone to the vehicle, showing me how everything works, and taking the time to go over all the features. She made sure I felt comfortable and knew how to use everything before I left, which I really appreciated. Josh and Carlos in finance were also fantastic and an absolute pleasure to work with. They were both wonderful throughout the process and helped make the entire experience even better. The whole team made me feel welcomed and well taken care of from start to finish. I couldn’t be happier with my new Mazda CX-90 or the experience I had purchasing it. I highly recommend Sindy, Josh, and Carlos to anyone looking for a new car. Thank you all for making this such a special and memorable experience!

Rob Parm at empire mazda is really nice and helped me find a really nice car.

(Translated by Google) 10/10 for Sindy! Amazing service, super friendly, and always with the best attitude. She made the whole process easy and stress-free. This is how you should enjoy buying a car! If you go to Empire Mazda, ask for her; you'll be in good hands. Thanks for everything, Sindy! (Original) ¡Un 10/10 para Sindy! Tremenda atención, súper amable y siempre con la mejor actitud. Hizo que todo el proceso fuera fácil y sin estrés. ¡Así sí da gusto comprar un carro! Si van a Empire Mazda, pregunten por ella, que están en buenas manos. ¡... Read More

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Google - Oct 23, 2026

(Translated by Google) 10/10 for Sindy! Amazing service, super friendly, and always with the best attitude. She made the whole process easy and stress-free. This is how you should enjoy buying a car! If you go to Empire Mazda, ask for her; you'll be in good hands. Thanks for everything, Sindy! (Original) ¡Un 10/10 para Sindy! Tremenda atención, súper amable y siempre con la mejor actitud. Hizo que todo el proceso fuera fácil y sin estrés. ¡Así sí da gusto comprar un carro! Si van a Empire Mazda, pregunten por ella, que están en buenas manos. ¡Gracias por todo, Sindy!

Rob Parm was an excellent sales professional. Lovin my mazda cx30. Definitely recommend

I had a great experience with Empire Mazda of Huntington. James Krulder was knowledgeable, professional and very prompt in answering any questions I had. I recommend anyone who needs a car, new or used, go see James!

It was a smooth experience buying a car at Empire mazda of Huntington and we were particularly Happy with Marc Cruz the sales consultant. He was knowledgeable, was professional and made the whole process smooth. We were also happy with their finance person Carlos Ortiz. I would recommend the dealership for all your Mazda needs

See Rob Parmigiana at Empire Mazda assisted with the best fit model.

This place treats customers horribly. I am not someone who complains but I feel I need to share this to prevent someone having the same experience as me. I bring my car in for routine brake service. Ends up being almost 2k for parts and labor. 6 mo later (june2026) I'm driving home on the LIE and brakes aren't responding. Thankfully was able to pull over. Bring it to my auto body shop, takes pictures, costs $1600, and they state the dealership didn't torque a caliper to the extent needed to be which caused this issue. I contact the ... Read More

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Google - Oct 19, 2026

This place treats customers horribly. I am not someone who complains but I feel I need to share this to prevent someone having the same experience as me. I bring my car in for routine brake service. Ends up being almost 2k for parts and labor. 6 mo later (june2026) I'm driving home on the LIE and brakes aren't responding. Thankfully was able to pull over. Bring it to my auto body shop, takes pictures, costs $1600, and they state the dealership didn't torque a caliper to the extent needed to be which caused this issue. I contact the service manager (Lucas). He says he will reimburse me for the $1600. I said what about the original service too (which was 2k). He says I'm not cutting you a check for 4k. Ok then. I call continuously for follow up and the guy never gets back to me. No updates. Constant excuses. Honestly it's disgusting behavior. First I could have been killed or seriously hurt and this is how you treat people? Fast forward I contact Mazda corporate who has been following up on this for me. Now the excuse is the system is backlogged. 4 months later still have nothing. It's generous giving this place even 1 star. Consumers beware

⭐⭐⭐⭐⭐ Phenomenal Experience! I recently bought a car from Empire Mazda of Huntington, and the entire process was seamless, transparent, and incredibly stress-free. A special thank you to my sales representative, Miss Sindy Hernandez. She was an absolute pleasure to work with from start to finish. Miss Hernandez was professional, knowledgeable, and highly efficient, ensuring I got a fair deal without any of the usual pressure or hassle. She truly went above and beyond to make sure I was completely satisfied with my new vehicle. If you are looking to buy a vehicle, I highly recommend visiting this dealership and asking ... Read More

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Google - Oct 18, 2026

⭐⭐⭐⭐⭐ Phenomenal Experience! I recently bought a car from Empire Mazda of Huntington, and the entire process was seamless, transparent, and incredibly stress-free. A special thank you to my sales representative, Miss Sindy Hernandez. She was an absolute pleasure to work with from start to finish. Miss Hernandez was professional, knowledgeable, and highly efficient, ensuring I got a fair deal without any of the usual pressure or hassle. She truly went above and beyond to make sure I was completely satisfied with my new vehicle. If you are looking to buy a vehicle, I highly recommend visiting this dealership and asking for Miss Sindy Hernandez!

My experience at Empire Mazda of Huntington was exceptional. My salesman, Marc Cruz, was very friendly and attentive. Who knew exactly what I was looking for and delivered. Hoss from the finance department made the process very smooth and he was very efficient and profesional. Highly recommend this dealership and ask for MARC CRUZ!!!

We had the best experience with sindy .She was very professional, friendly, patient, and helpful throughout the entire car-buying process. She made everything smooth and stress-free, answered all my questions, and made sure I felt comfortable and confident with my purchase. Her customer service was outstanding, and you can tell she truly cares about her customers. I highly recommend Sindy to anyone looking to buy a car. Thank you for making this such a great experience! 🚗❤️

Excellent overall experience! I am a returning customer. Both times very easy and smooth transaction. Marc was very helpfull. Greatly appreciate!

GOOD SERVICE SUNNY GIVE GOOD SERVICE ROB PARM AT EMPIRES MAZDA HELP ME FIND GOOD CAR VERY HAPPY

Recently bought a CX50 premium plus turbo and couldn’t be happier with Shawn and Catherine for Walking us through the sale process…. Will definitely recommend.

What a pleasure to purchase a vehicle from Sindy Hernandez at Empire Mazda of Huntington. There was no pressure or stress involved . She knew her vehicles inside and out . She guided me to the vehicle that best fit my situation and was very adept at explaining all the details and safety features of the vehicle. She is a smart , presentable, knowledgeable professional who kept me updated on everything that needed to be done to make my purchase easy and pleasurable . She definitely is a shining light at that dealership and I will definitely be back in the future to purchase ... Read More

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Google - Oct 13, 2026

What a pleasure to purchase a vehicle from Sindy Hernandez at Empire Mazda of Huntington. There was no pressure or stress involved . She knew her vehicles inside and out . She guided me to the vehicle that best fit my situation and was very adept at explaining all the details and safety features of the vehicle. She is a smart , presentable, knowledgeable professional who kept me updated on everything that needed to be done to make my purchase easy and pleasurable . She definitely is a shining light at that dealership and I will definitely be back in the future to purchase another Mazda vehicle from her . I would definitely recommend her to anyone that is in the market to buy a reliable, dependable, affordable Mazda vehicle .

Sindy was amazing! She was very welcoming, respectful, and made sure I had a positive experience. I really appreciate the time and effort she put into helping me. Definitely a pleasure working with her!

Empire Mazda of Huntington serviced my CX-90 today; oil change and 4 wheel alignment. Robert was my SA. All great, as I have come to expect of them.

Recently leased a Mazda CX5 from Robert Parnagian at Empire Mazda. My experience was pleasant painless the best dealer experience I’ve had in 30 years. Learning about the car the test drive the negotiation the lease signing the delivery all very pleasant and professional. I highly recommend Empire Mazda of Huntington.

Sindy was amazing!! Made my experience at Mazda a easy one!

We had a fabulous experience with James K. at Empire Mazda in Huntington. He was with us for over 6 hours while we test drove multiple cars to find our son his first car and could not have been more attentive and accommodating. He was extremely kind and informative without being pushy. Definitely ask for James if you go to the dealership.

I had an excellent buying experience with James. He helped me get my new Mazda CX-50 Hybrid. James took plenty of time to explain all vehicle features and financing terms clearly. He responded quickly to my messages and continued to assist me with my follow-up questions after delivery. No pressure sales, straightforward and trustworthy. I will absolutely recommend James to friends and family looking for a new Mazda.

I had an amazing experience at Empire Mazda of Huntington! I wanted to get out of my lease and finance a bigger vehicle instead, and James absolutely helped me with that! He was very knowledgeable, friendly, and efficient. The process was super easy and quick. Carlos and Josh assisted me along the way and were pleasures to work with too! I am obsessed with my new 2026 Mazda CX-5! Thank you to everyone at the dealership! 😊

(Translated by Google) I highly recommend Empire Mazda, especially their Buy Online service and sales consultant James Krulder! I completed my car purchase through Empire Mazda's online process, which was incredibly simple, convenient, and stress-free. What impressed me most was James's integrity, professionalism, and transparency throughout the entire process. He patiently explained all the details and clearly answered every question, making me feel very secure and at ease. As a Mandarin-speaking customer, I am particularly grateful to James for communicating with me in Chinese, helping me understand the entire purchase process, vehicle pricing, and related paperwork. This was ... Read More

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Google - Oct 10, 2026

(Translated by Google) I highly recommend Empire Mazda, especially their Buy Online service and sales consultant James Krulder! I completed my car purchase through Empire Mazda's online process, which was incredibly simple, convenient, and stress-free. What impressed me most was James's integrity, professionalism, and transparency throughout the entire process. He patiently explained all the details and clearly answered every question, making me feel very secure and at ease. As a Mandarin-speaking customer, I am particularly grateful to James for communicating with me in Chinese, helping me understand the entire purchase process, vehicle pricing, and related paperwork. This was incredibly convenient and gave me confidence in the transaction. James was consistently patient, friendly, and always ready to help. He genuinely cares about his customers' needs, making the entire car buying experience simple and enjoyable. If you are considering buying a car online, I highly recommend Empire Mazda's Buy Online service, and definitely look for James Krulder! He makes car buying simple, convenient, transparent, and trustworthy. Many thanks to James and Empire Mazda for giving me such a wonderful car buying experience! (Original) 我非常推荐 Empire Mazda，尤其是他们的线上购车服务（Buy Online），以及销售顾问 James Krulder！ 我通过 Empire Mazda 的线上购车流程完成了整个购车交易，整个过程非常简单、方便、轻松，没有任何压力。 最让我印象深刻的是 James 在整个购车过程中表现出的诚信、专业和透明。他耐心地解释所有细节，清楚地回答我的每一个问题，让我在购车过程中感到非常安心和放心。 作为一名以普通话为母语的客户，我特别感谢 James 愿意使用中文与我沟通，帮助我理解整个购车流程、车辆价格及相关手续。这让我感到非常方便，也让我对整个交易充满信心。 James 始终非常耐心、友善，而且随时愿意提供帮助。他真正关心客户的需求，让整个购车体验变得简单又愉快。 如果您正在考虑在线购买汽车，我强烈推荐 Empire Mazda 的 Buy Online 线上购车服务，并且一定要找 James Krulder！他让购车变得简单、方便、透明和值得信赖。 非常感谢 James 和 Empire Mazda 带给我如此出色的购车体验！

thank you so much for your help frank and Alejandro !!!

Extremely frustrating and unprofessional experience. I made appointments twice with this dealership to see two specific vehicles, and both times I showed up only to find out the vehicle wasn’t even there. The second time, I specifically confirmed the appointment, drove all the way to the dealership, and was then left waiting for approximately 30 minutes before someone finally told me the vehicle wasn’t there. Thirty minutes wasted just to be told something they should have known before I made the trip. I completely understand that vehicles can be moved, sold, or become unavailable. What I do not understand ... Read More

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Google - Sep 17, 2026

Extremely frustrating and unprofessional experience. I made appointments twice with this dealership to see two specific vehicles, and both times I showed up only to find out the vehicle wasn’t even there. The second time, I specifically confirmed the appointment, drove all the way to the dealership, and was then left waiting for approximately 30 minutes before someone finally told me the vehicle wasn’t there. Thirty minutes wasted just to be told something they should have known before I made the trip. I completely understand that vehicles can be moved, sold, or become unavailable. What I do not understand is why the dealership continues to schedule appointments for vehicles that aren’t physically there and then wastes the customer’s time after they arrive. This has happened twice. At this point, it feels like there is absolutely no regard for the customer’s time or experience. If you make an appointment to see a specific vehicle, you should be able to expect that vehicle to actually be there when you arrive. Apparently, that is too much to ask here.

Update: After my first review, the Finance Director immediately contacted me. We texted back and forth and scheduled a call. He missed the scheduled call. Issue still not resolved but he did ask me to remove my review Without resolving my issue 🙁 A few weeks ago, Sunny, the manager, left a response below to contact him. I called that week. Went to voicemail. Left a message. He still has not returned my call 🙁 Buyer Beware. I bought a CPO CX-9 in 2022. The purchase experience was fine. I did also purchase an Extended Warranty. That experience continues to be terrible! I ... Read More

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Google - Sep 4, 2026

Update: After my first review, the Finance Director immediately contacted me. We texted back and forth and scheduled a call. He missed the scheduled call. Issue still not resolved but he did ask me to remove my review Without resolving my issue 🙁 A few weeks ago, Sunny, the manager, left a response below to contact him. I called that week. Went to voicemail. Left a message. He still has not returned my call 🙁 Buyer Beware. I bought a CPO CX-9 in 2022. The purchase experience was fine. I did also purchase an Extended Warranty. That experience continues to be terrible! I would strongly suggest you not make the financial mistake I did. I have called multiple times. Each time, the reception puts me on hold to talk with the finance director. Each time, she tells me that the FD will call me back. Weeks past, I call back. Rinse & Repeat. (I do not want to mention the people's names...for who knows, they may be going through something difficult in their personal lives.) All to say, after over a month and multiple phone calls, they have not even allowed me to talk to anyone but the operator, let alone, resolve my concern. I would not go so far to say that I never buy a vehicle from them again...but it continues to be a soured customer experience.

I had amazing experience with Sindy Hernandez if you looking to purchase a vehicle come here and ask for sindy best car buying experience

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The WORST automotive group. EVER.

I wouldn’t recommend this dealership at all. Very shady and not upfront with the details regarding your vehicle. Once you complete your initial sales transaction, I can guarantee any support you will be looking for after the fact will be non-existent. Furthermore, the service department is filled with employees that are exceptionally rude and don’t know anything about the cars they are trying to help you get serviced. There no communication between their internal teams and it is absolutely a nightmare getting in contact with anyone meaningful that can ACTUALLY help you out in any given situation. Trust ... Read More

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Google - Aug 14, 2026

I wouldn’t recommend this dealership at all. Very shady and not upfront with the details regarding your vehicle. Once you complete your initial sales transaction, I can guarantee any support you will be looking for after the fact will be non-existent. Furthermore, the service department is filled with employees that are exceptionally rude and don’t know anything about the cars they are trying to help you get serviced. There no communication between their internal teams and it is absolutely a nightmare getting in contact with anyone meaningful that can ACTUALLY help you out in any given situation. Trust me when I tell you guys……. Avoid this place at all costs. Do not let the high reviews fool you. They are predominately based on the sales team pressuring you to leave a 5-star review immediately or during your purchasing process. All of the niceties that you are met with in the beginning evaporates afterward and they will not care about you as a client.

Only went to this dealership for a repair so I cannot speak on the sales department. My issue was fixed without any issues the first time. The problem I had was 2 weeks later the issue came back and I was being told I would have to pay another diagnostic fee which is ridiculous considering I spent almost $800 on the repair and it had a 12 month or 12k mile warranty. Russ the service rep very nice, honest and patient. But his boss Lucas Feinberg who is the service manager is all about upcharging and making sales. He insisted I pay another $249 ... Read More

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Google - Aug 14, 2026

Only went to this dealership for a repair so I cannot speak on the sales department. My issue was fixed without any issues the first time. The problem I had was 2 weeks later the issue came back and I was being told I would have to pay another diagnostic fee which is ridiculous considering I spent almost $800 on the repair and it had a 12 month or 12k mile warranty. Russ the service rep very nice, honest and patient. But his boss Lucas Feinberg who is the service manager is all about upcharging and making sales. He insisted I pay another $249 diagnostic fee even though I had VIDEO EVIDENCE that my problem was not fixed. Don't bother wasting your money or time at that service department. Russ is the only honest guy there. Everyone else gets a 👎. Luckily I was able to get problem fixed at a local shop cheaper than the diagnostic fee I was told I had to pay again. Definitely will not see me there for service nor will I recommend anybody else to use them for repairs or service.

I am extremely frustrated and disappointed with my experience at Mazda of Huntington. I dropped my Mazda off THREE MONTHS ago because a part of the engine was back-ordered until July. I understood that the part was unavailable and that there would be a delay, but what I did not expect was the complete lack of communication and customer service throughout the process. I had to repeatedly call the dealership myself just to get updates about my vehicle. I was rarely kept informed about what was happening, and I felt like I was constantly chasing them for information. I also ... Read More

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Google - Aug 11, 2026

I am extremely frustrated and disappointed with my experience at Mazda of Huntington. I dropped my Mazda off THREE MONTHS ago because a part of the engine was back-ordered until July. I understood that the part was unavailable and that there would be a delay, but what I did not expect was the complete lack of communication and customer service throughout the process. I had to repeatedly call the dealership myself just to get updates about my vehicle. I was rarely kept informed about what was happening, and I felt like I was constantly chasing them for information. I also had issues getting a loaner vehicle because I was under 25, so my dad ultimately had to handle that part for me. When July finally came around, I called and was told that the engine had arrived and that they would begin working on my car. I was specifically told that I would receive a text or email when the car was ready. Eventually, I received an email saying that the car was finished and ready for pickup. I sent my dad to the dealership to pick it up, only for him to be told that the car WAS NOT actually ready. Why send a customer an email saying their vehicle is ready when it isn't? That resulted in a completely unnecessary trip and wasted time. Unfortunately, that wasn't even the end of the problem. When my dad finally went to pick up the vehicle after it was actually completed, he was told that the battery was dead and that I would have to pay over $300 for a new battery. My car had been sitting on their lot for approximately three months while I was waiting for the back-ordered part. Now I am somehow expected to pay hundreds of dollars for a battery after the vehicle sat unused at the dealership for months? The biggest issue for me is not even the fact that my car needed repairs. I understand that parts can be back-ordered and that repairs can take time. The problem is the lack of communication, poor coordination, wasted trips, and the fact that I am being asked to pay for an additional issue that arose while my car was sitting at the dealership. Not to mention that they take forever to give your car back even for a regular inspection I've had to wait over 3 hours. If I could give this zero stars, I would.

We are so excited for our new car and we had an amazing, seamless and easy experience working with James and the team at Mazda Huntington! Joshua was so easy to work with as well and helped us through the process. We LOVE our new car and appreciate everyone’s help!

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I had an excellent overall experience at Empire Mazda of Huntington and would absolutely recommend this dealership. From the moment I walked in, the dealership made a great impression. The facility is beautiful, elegant, extremely clean, and very well maintained. The atmosphere is comfortable and welcoming, and even the small details stand out everything looks organized, professional, and the entire place smells great. It genuinely feels like a dealership that takes pride in the customer experience. I especially want to recognize Jamie, my sales advisor. She was outstanding throughout the entire process. She was professional, patient, friendly, and very helpful ... Read More

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DealerRater - Aug 8, 2026

I had an excellent overall experience at Empire Mazda of Huntington and would absolutely recommend this dealership. From the moment I walked in, the dealership made a great impression. The facility is beautiful, elegant, extremely clean, and very well maintained. The atmosphere is comfortable and welcoming, and even the small details stand out everything looks organized, professional, and the entire place smells great. It genuinely feels like a dealership that takes pride in the customer experience. I especially want to recognize Jamie, my sales advisor. She was outstanding throughout the entire process. She was professional, patient, friendly, and very helpful from beginning to end. She took the time to answer my questions, helped me throughout the purchasing process, and made communication much easier by assisting me in both English and Spanish. I never felt uncomfortable asking questions or taking the time I needed to understand the process. Jamie is definitely one of the main reasons my experience with this dealership was so positive. I also want to recognize the management team. I had a concern after the purchase regarding one of the protection products, and although there was initially a misunderstanding, management personally took the time to listen to my concerns, understand exactly what I was asking for, and ultimately provide a solution that left me very satisfied. That part of the experience actually increased my confidence in the dealership. Any business can have a misunderstanding, but what matters to me is how they respond when a customer raises a legitimate concern. In my case, management stepped in, communicated with me directly, and worked with me until we reached a fair resolution that worked for both sides. I truly appreciate that. Overall, I am very happy with my 2022 Mazda CX-5 Premium Plus, the buying experience, the dealership itself, and especially the level of attention I received from Jamie and management. Buying a vehicle is a major decision, and having people who are willing to listen, communicate, and stand behind the customer experience makes a big difference. Thank you Jamie and the entire Empire Mazda of Huntington team for the service and for making sure I ultimately walked away happy with my purchase. I would definitely do business with this dealership again. Highly recommended!

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Empire Mazda made buying my new car quick, transparent, and completely stress-free. I got a great price, excellent service, and I couldn't be happier with my new ride!

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As a Customer, I feel it’s my duty to share my experience with this dealership, getting the car was OK, returning was a disaster. No communication at all.

We love the staff at Empire Mazda! We worked with James Krulder & he did an exceptional job! We love our Mazda CX-30!

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I have a 724 credit, average I believe. I get to the place and they tell me the car i wanted was sold already. Then I picked out another car that they had in their inventory and they dont have it anymore. Same thing happens to another car I pick it...... after that we finally selected a car they wanted me to drop 11grand, they told me that its because its my first time buying a car, but a lady told me while my test drive that they approved a person with a 500 credit score for a 55,000 dollar car with no ... Read More

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Google - Jul 31, 2026

I have a 724 credit, average I believe. I get to the place and they tell me the car i wanted was sold already. Then I picked out another car that they had in their inventory and they dont have it anymore. Same thing happens to another car I pick it...... after that we finally selected a car they wanted me to drop 11grand, they told me that its because its my first time buying a car, but a lady told me while my test drive that they approved a person with a 500 credit score for a 55,000 dollar car with no down payment...... wasted 4 hours of my time here including 100$ to get to the place. Before coming to this place quadruple check if they have the car in their inventory. But Jamie, I believe that her name was very sweet till the end. Oh! One more thing, they are not negotiable with the price. I was told by Melissa that they were and that they weren't willing to lose a client over a couple of dollars..... they 1000% firm with the price...

Do not do business with this sales team . I have no complaints for the services area I’ve take my previous Mazda there a couple times. I recently had to trade in my leased Mazda and they’re so quick to get you in there and offer a sale and make it sound doable and care free until it’s 4-5 hours of sitting at the dealership and then they want to tell you your final numbers on what you’re paying. Jaime was trying to have me put all my stuff in my old car to the new car ... Read More

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Google - Jul 29, 2026

Do not do business with this sales team . I have no complaints for the services area I’ve take my previous Mazda there a couple times. I recently had to trade in my leased Mazda and they’re so quick to get you in there and offer a sale and make it sound doable and care free until it’s 4-5 hours of sitting at the dealership and then they want to tell you your final numbers on what you’re paying. Jaime was trying to have me put all my stuff in my old car to the new car before I signed or saw anything in writing. Shawn and Josh tried to have me move the lease into my dad’s name without my dad present and even attempted to have us move all our insurance garaging info around on cars that had nothing to do with them for their banks benefit. I made a payment on my leased Mazda ahead of time and was promised to be refunded it. Was given the run around who would be responsible to refund between Huntington Mazda or Mazda finances. Shawn was supposed to handle it but never returned my calls. I had to be taken back into the dealership for him to “promise an over night check” with a crappy attitude , which I found out days later they aren’t supposed to / aren’t able to even do . I finally speak to general manager sunny who told me they would cut me a check , to pick it up, go to bank and be told the check was no good. It’s been a week of high anxiety and absolutely no trust in any of the employees. For a company like Mazda to hand over a check that isn’t good is unacceptable.

I came here for a vehicle inspection after seeing it advertised on their website. When I scheduled my appointment, the front desk lady assured me that the inspection was complimentary and that I did not need to schedule any additional service. I was also told that the inspection would include both an under-the-hood inspection and an undercarriage inspection. However, when I arrived for my appointment, the service department told me they would only perform the inspection if my vehicle was already scheduled for service. They also said that, even if they did perform an inspection, it would only consist of ... Read More

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Google - Jul 20, 2026

I came here for a vehicle inspection after seeing it advertised on their website. When I scheduled my appointment, the front desk lady assured me that the inspection was complimentary and that I did not need to schedule any additional service. I was also told that the inspection would include both an under-the-hood inspection and an undercarriage inspection. However, when I arrived for my appointment, the service department told me they would only perform the inspection if my vehicle was already scheduled for service. They also said that, even if they did perform an inspection, it would only consist of checking the fluids and air filter, which does not match what was advertised on their website or what I was told when I made the appointment. I asked the front desk lady who scheduled my appointment to help clarify the situation since she had given me different information, but she refused to assist. The lack of effort and communication between the front desk and the service department wasted my time and made for a very frustrating experience. If your website advertises a complimentary inspection and your staff confirms those details when customers make an appointment, then you should honor that commitment. Otherwise, it comes across as false advertising and misleads customers. Please ensure your advertising accurately reflects the services you are actually willing to provide.

Sindy Hernandez was awesome. It was a great experience. I was worried I was going to be stuck there all day (like always), but they really got the job done. I would highly recommend. Best part, the price is the price. No hidden fees and no xx.

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Catherine Espinoza-Corella and Jonathan Simeone are big assets to the team at Empire Mazda. They were courteous, personable, and professional when I brought my car in for service, even scheduling services that were not covered under my warranty. I've been to dealers before where they make you wait all day for minor services as well as attempt to charge you for unnecessary repairs. Not so at Empire Mazda. Fair, honest and professional describe them best. I trust my Honda HR-V to Empire Mazda and wouldn't go to any other dealer.

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I waited for over 1.5 hours in the service department for an inspection and oil change. Before anyone had even looked at my vehicle, I received a text recommending more than $2,000 worth of repairs. After receiving the text, I went to the service counter and told them I only wanted the inspection and oil change I had originally come in for. The service advisor then checked on my vehicle and informed me that it had not even been looked at yet. So after waiting for an hour and a half, no work had been performed and no one had inspected the ... Read More

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DealerRater - Jul 3, 2026

I waited for over 1.5 hours in the service department for an inspection and oil change. Before anyone had even looked at my vehicle, I received a text recommending more than $2,000 worth of repairs. After receiving the text, I went to the service counter and told them I only wanted the inspection and oil change I had originally come in for. The service advisor then checked on my vehicle and informed me that it had not even been looked at yet. So after waiting for an hour and a half, no work had been performed and no one had inspected the car, yet I had already been presented with over $2,000 in recommended repairs. That completely destroyed my confidence in this service department. I told them to return my vehicle so I could leave, and it still took another 15 minutes to get my car back. Based on this experience, I found the operation to be disorganized and unprofessional run by a bunch of incompetent boobs. I will not be returning and would not recommend using this service department.

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I have never dealt with such a horrible customer service in sales department. Financial department is a total mess- they couldn't even explain the numbers on the BOS issued by them, which were way different from the contract. I have an ongoing warranty refund issue for over 7 months now, and it's still not resolved. I had dozen of conversation with different "managers" who change there every other week. People are irresponsible, unprofessional, constantly giving empty promises, but nothing has been ever done.

La peor experiencia que he tenido al momento de comprar un vehículo ha sido en este concesionario, nunca te hablan claro, le dan vueltas a las preguntas que haces para no responder, fui comprando un Hyundai Kona 2022 que estaban ofreciendo en al rededor de 15mil dólares y cuando me enteré de lo que pagué en servicios extras que agregaron sin mi consentimiento y sin informarme de los mismos, el precio del vehículo ascendió a casi 28mil dólares, nos hemos comunicado con el concesionario para intentar solucionar todo esto y como siempre le dan vueltas al asunto ... Read More

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DealerRater - Jun 22, 2026

La peor experiencia que he tenido al momento de comprar un vehículo ha sido en este concesionario, nunca te hablan claro, le dan vueltas a las preguntas que haces para no responder, fui comprando un Hyundai Kona 2022 que estaban ofreciendo en al rededor de 15mil dólares y cuando me enteré de lo que pagué en servicios extras que agregaron sin mi consentimiento y sin informarme de los mismos, el precio del vehículo ascendió a casi 28mil dólares, nos hemos comunicado con el concesionario para intentar solucionar todo esto y como siempre le dan vueltas al asunto y no responden con nada, hace casi 2 meses me contacto un supuesto director financiero de este concesionario para supuestamente darle solución al problema y hasta ahora ha sido más de lo mismo, le dan vueltas al asunto, prometen soluciones pero no cumplen con nada de lo que te dicen, me dijeron que iban a reembolsar un dinero al préstamo a cambio de que elimináramos los reviews que hicimos, que ellos ya tenían todo listo y que con hundir un botón se hacía efectivo el reembolso, nosotros cumplimos con eliminar los reviews en 2 de las 3 plataformas donde los hicimos y hasta ahora casi 22 días después no han hecho el reembolso, aparte de que me parece una falta de respeto que me vean la cara de tonto, también pienso que la condición para devolver el dinero no debería ser obligatoriamente borrar estos reviews, si ellos saben que lo hicieron mal, deberían devolver el dinero, deberíamos ser nosotros los que le exigiéramos cosas al Consecionario, no al contrario, les soy sincero, no les recomiendo para nada comprar aquí, y si eres una persona como yo inexperto, mucho menos porque vas a ir por el carro de tus sueños y vas a conseguir una deuda que te será difícil pagar, y mientras ellos siguen dando vueltas, yo sigo pagando intereses de un dinero que ellos impusieron en el crédito sin darme una información claro del costo.

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Purchased a car from them it’s a 2023 and already has problems .. of course part miraculously not covered .. tried to purchase extended warranty after the fact and no response from the agent after at least two weeks of calls and texts .. smh !!! Not good service at all!! Chevy service people don’t call about status you have to keep calling them ! Super annoyed and can’t move because they don’t have loaner cars either !!!

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Easy and quick service provided by Catherine and Josh. They both made the process very easy and simple for me to lease a brand new vehicle.

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VERY VERY DISHONEST DEALERSHIP. WHEN SIGNING WITH THE FINANCE DEPT. Be very very careful. THEY WILL DRAFT UP A CONTRACT TEAR IT UP AND HAVE YOU SIGN A 2nd CONTRACT. Makes YOU PAY INTEREST UPFRONT. VERY VERY SNEAKY DO NOT DO NOT RECOMMEND. VALLEY STREAM MAZDA IS MORE HONEST THAT EMPIRE. Was ADVISED NEVER HO TO HUNTINGTON MAZDA……….

Such a great experience! My salesperson Michael Smith was very attentive and a pleasure to deal with. Ahmad Hosman was very pleasant, thorough and transparent explaining the financing. Sunny Kaliandasani (the GM) gave me a phenomenal deal too! Beautiful showroom + great people + transparent process and pricing = a wonderful car buying experience. Highly recommend! Oh, almost forgot……. This car is sooooo much fun, Empire Mazda out here making driving great again!

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This dealership and all the dealers working here are absolutely amazing. We had Cathrine Espinoza-Corella who was not only the sweetest but so helpful. Any problem or concerns we had she fixed immediately and the dealership as a whole really worked well to ensure we had the best experience possible. They didn’t try to up charge us and there were no hidden fees which truly was so amazing

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I had a 9:30 AM appointment on Tuesday for car regular service and didn’t leave until almost 2:00 PM, since my tire replacement still unfinished. I was asked to return on Thursday at 9:15 AM for the remaining work for the tire replacement, and after waiting over an hour, the service was still not completed. The front desk staff Kayla were polite and helpful, but the overall process felt quite slow and disorganized. I hope scheduling and service efficiency can be improved in the future. For anyone planning to come here for inspection or service, I’d recommend allowing plenty of extra ... Read More

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Google - May 7, 2026

I had a 9:30 AM appointment on Tuesday for car regular service and didn’t leave until almost 2:00 PM, since my tire replacement still unfinished. I was asked to return on Thursday at 9:15 AM for the remaining work for the tire replacement, and after waiting over an hour, the service was still not completed. The front desk staff Kayla were polite and helpful, but the overall process felt quite slow and disorganized. I hope scheduling and service efficiency can be improved in the future. For anyone planning to come here for inspection or service, I’d recommend allowing plenty of extra time just in case. ———————————— It is 12:03 pm now. But I am still waiting … Why they need almost 3hrs for replace my tires? ———————————— It’s 12:30, I finally got my car back. It took me Totally 8 hours for regular service and tire replacement.

I’m so happy with my new car! From the moment I walked inSindy made me feel comfortable and confident in my decision. Super friendly, helpful, and honest throughout the whole process. They really went above and beyond to make sure I got exactly what I wanted. Definitely recommend!”

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I had a great experience at Huntington Mazda today thanks to Jamie. She was able to work with my budget and helped me get my brand new Mazda. Definitely go to Jamie if you’re looking for a car.

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She was amazing and kind! Helped me compare cars and helped me choose which one would be best for me!

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Jaime was very helpful and informative. Made sure everything went smoothly. She was able to work with my budget. Definitely seek Jamie for car information.

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Muchas gracias jamie por ayudarme con mi nueva troka lo agradezco mucho muchas gracias mazda

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Am pleased with my car buying experience happy with my purchase thanks to empire mazda and my sales consultant

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How a great experience purchased my daughter‘s first vehicle Jamie did an amazing job giving us a good deal

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Jamie helped me purchase my vehicle. She made everything so simple and very easy. Five stars.

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Had a great experience at Empire Mazda of Huntington. I recommend my sales person and the sales manager. They were great.

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Had an amazing experience with Mazda staff very happy with my new vehicle I really appreciate my sales person Jamie thank you

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Came back for another lease. Waleed (Walle) and Joshua were absolutely amazing. Were patient and stayed in touch through the process. Got the deal done. No need to go to any other dealership!!

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I have bought 4 CX-5’s from Empire Mazda and there is a reason I keep coming back, first and for most the price is always right and the sales people are great!

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Tldr: Extremely dishonest, and fake dealership with little care for the consumer only the bottom line. Ok, so come in to possibly buy a used vehicle. Sales person was fine, typical stuff you expect from going to a dealer. Lot of back and forth on a price after picking a car. Fast forward we are going to leave, sales manager comes back with a counter offer to which we agreed to; it was closing time and I had to rush so we agreed to sign purchase agreement and put down a $1000 deposit. We agreed to come back in 2 days to ... Read More

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Google - Apr 16, 2026

Tldr: Extremely dishonest, and fake dealership with little care for the consumer only the bottom line. Ok, so come in to possibly buy a used vehicle. Sales person was fine, typical stuff you expect from going to a dealer. Lot of back and forth on a price after picking a car. Fast forward we are going to leave, sales manager comes back with a counter offer to which we agreed to; it was closing time and I had to rush so we agreed to sign purchase agreement and put down a $1000 deposit. We agreed to come back in 2 days to complete the purchase, they told me to call back the morning we were planning to go to get insurance sorted out before hand. I call, they told me they sold the car already.... the car they took and cashed a deposit on, the car that I signed the purchase agreement on and the car that the sales manager shook hands on. Was obviously super upset, sales manager said he did nothing wrong. Cherry on top, deposit was finally returned 3 WEEKS later. Don't come here guys, they don't care about you, and they will flat out try to scam you. Beware.

If you can avoid this dealership, please do. This place is completely untrustworthy. My husband and I put a deposit down and actually signed a purchase agreement at an agreed price, with the clear understanding that we’d return two days later to finalize the purchase due to our schedule. We even planned it that way on purpose so we could complete the deal with Brendan Rogalle, since he was off the next day—we wanted to make sure he received the commission for helping us. Jahvon Prince, the floor sales manager, even shook our hands as we were leaving ... Read More

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Google - Apr 15, 2026

If you can avoid this dealership, please do. This place is completely untrustworthy. My husband and I put a deposit down and actually signed a purchase agreement at an agreed price, with the clear understanding that we’d return two days later to finalize the purchase due to our schedule. We even planned it that way on purpose so we could complete the deal with Brendan Rogalle, since he was off the next day—we wanted to make sure he received the commission for helping us. Jahvon Prince, the floor sales manager, even shook our hands as we were leaving and confirmed the plan for us to come back two days later. Instead, when we called the day we were supposed to move forward and have my credit run, we were told they had already sold the car. So they took our deposit to “hold” the car, had us sign a purchase agreement, confirmed the plan and then sold the car anyway. No courtesy call. No heads-up. Nothing. We only found out because we reached out to them. When my husband spoke to Jahvon Prince, he tried to cover it up by claiming they had called us—which is completely false. Neither of us received a single call. He wasn’t even apologetic, brushing it off with excuses like supposedly calling us and not running our credit even though we had agreed we would call Tuesday morning so they can run the credit in preparation for us to come in later that day to finalize purchase. At that point, it’s hard not to believe they turned around and sold the car to someone else for more money just to hit their quota, because that’s exactly how this felt—like customers mean nothing and the only thing that matters is their bottom line. They went back on their word as soon as a better deal walked through the door. This is not just poor communication, it’s dishonest, shady, and completely unprofessional. We acted in good faith, even going out of our way to ensure their salesperson was taken care of when we could have gone in on Monday instead of Tuesday, and this is how they handled it. Not only did they do this to us as customers, they did this to their own salesperson who lost the commission due to this mismanagement. They had no problem taking our deposit and stringing us along, then backing out the second it benefited them. They clearly care more about making a quick sale than honoring their commitments or treating customers with basic respect. If this is how they treat customers before a sale is even finalized, imagine what happens after. Did we get our deposit back? Sure. After 2 weeks & several calls. Consider this your warning, don’t trust them to stand by their word. Do yourself a favor and take your business somewhere else.

I am very pleased with the dealership and the staff. Wally made me feel comfortable and happy throughout my experience.

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The staff at Mazda were very professional, courteous, and friendly. I enjoyed my time there.

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From the moment we arrived, it was clear this place lacks even basic professionalism. The salesman was vaping in front of my kids, which was completely inappropriate and honestly disgusting. That alone should have been enough to walk out. It only got worse. The car we were supposed to test drive didn’t even have gas—completely unprepared and a total waste of our time. Then came the pricing games, including a nearly $2,000 “conditioning fee” that felt like nothing more than a blatant cash grab. The situation escalated when we were handed off to a sales manager who tried to ... Read More

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Google - Apr 12, 2026

From the moment we arrived, it was clear this place lacks even basic professionalism. The salesman was vaping in front of my kids, which was completely inappropriate and honestly disgusting. That alone should have been enough to walk out. It only got worse. The car we were supposed to test drive didn’t even have gas—completely unprepared and a total waste of our time. Then came the pricing games, including a nearly $2,000 “conditioning fee” that felt like nothing more than a blatant cash grab. The situation escalated when we were handed off to a sales manager who tried to fast-talk through the numbers, as if we wouldn’t notice things didn’t add up. It was insulting and dishonest. I expressed my disgust and walked out. After that, a director actually called me, acknowledged the situation, and said he would follow up—but of course, he never did. That lack of follow-through just reinforces how little they value customers. This dealership operates with zero transparency, zero professionalism, and zero accountability.

I walked into this dealership as a young, first time car buyer in a vulnerable position, genuinely needing reliable assistance. Instead of being treated with honesty and professionalism, I was met with behavior that I can only describe as deceptive and unethical. During the financing process, the dealership falsified and exaggerated my income on a credit application in order to secure approval without a co-signer. When I questioned this, the salesperson casually stated, “we have to do what we have to do to get you approved,” which is deeply alarming and, frankly, unacceptable. This was indicating clear awareness of misconduct. ... Read More

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Google - Apr 7, 2026

I walked into this dealership as a young, first time car buyer in a vulnerable position, genuinely needing reliable assistance. Instead of being treated with honesty and professionalism, I was met with behavior that I can only describe as deceptive and unethical. During the financing process, the dealership falsified and exaggerated my income on a credit application in order to secure approval without a co-signer. When I questioned this, the salesperson casually stated, “we have to do what we have to do to get you approved,” which is deeply alarming and, frankly, unacceptable. This was indicating clear awareness of misconduct. The situation became even more concerning when I was directed to work with a so-called “insurance broker.” I was told that, as a 21 year old first time FEMALE driver, this individual could secure me insurance for an unrealistically low monthly rate of 230 dollars a month but only if I sent him $900 through Zelle, Cash App, or Venmo. This immediately raised red flags. When I asked to speak with this broker directly, he answered the phone unprofessionally with “yo what’s up,” further undermining any credibility. Meanwhile, the salesperson avoided answering direct questions and instead communicated with this individual privately on his phone, refusing to provide transparency. Only to respond to my concern as “well he deals with people all day so”When my friend and I began questioning the legitimacy of this arrangement, the salesperson became visibly nervous. Despite this, he proceeded with the deal, had me sign paperwork, and even told me the car was being prepared filled with gas and presented with a bow and I could be on my way with my new car. Suddenly and without explanation, he returned and abruptly stated he was “pulling out of the deal.” There was no clear justification other than claiming I seemed uncomfortable with the broker—despite the fact that the entire situation had been orchestrated and encouraged by him. He then rushed out of the room, claiming he had a meeting, and never returned. At that point, it became clear that once they realized we were questioning the legitimacy of what was happening, they chose to back out rather than be held accountable. While another salesperson later attempted to assist, the damage had already been done. This experience felt like a blatant attempt to take advantage of a young woman buyer through misinformation, pressure tactics, and highly questionable financial practices. I strongly urge anyone considering doing business with this dealership to proceed with extreme caution, ask detailed questions, and avoid any situation involving unverifiable third parties or unconventional payment methods. Based on this experience, I have serious concerns about misrepresentation, manipulation, and potentially improper financial and insurance practices. I expected guidance and transparency as a first time buyer. Instead, I left feeling misled, disrespected, and deeply concerned about the practices taking place here.

This is the worst most unprofessional and unknowledgeable dealership I have ever been into and I have been into many. The salesmen will do anything to pressure the car onto you and do illegal matters such as raise my yearly income and claim we “ have to do that” to get what we want. They raised my yearly income 20 thousand more than what I make. They then got me “insurance” through texting with a man that I was not even informed of his name almost an hour into the process. The “broker” called me because I asked to speak with him ... Read More

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Google - Apr 7, 2026

This is the worst most unprofessional and unknowledgeable dealership I have ever been into and I have been into many. The salesmen will do anything to pressure the car onto you and do illegal matters such as raise my yearly income and claim we “ have to do that” to get what we want. They raised my yearly income 20 thousand more than what I make. They then got me “insurance” through texting with a man that I was not even informed of his name almost an hour into the process. The “broker” called me because I asked to speak with him and when I answered the phone and introduced myself he replied with “yo, whats up?”. Very unprofessional and sketchy. I was told to cashapp him $990 and my monthly insurance as a first time driver first time insurance owner would be 200🤨. The whole situation seemed like a scam and they did a lot of things they should NOT have done. Very unprofessional. Do not go here unless you want to be taken advantage of and lied to the entire process.

My daughter and I had a great experience with Empire Mazda Service. She had an emergency situation, was out of state, and needed to get her car into service right away. Bernadine was able to accommodate us, even though the service schedule was full. She squeezed us in because she was compassionate about our very stressful situation. We can’t thank her enough!

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I worked with Sindy and Jamie on helping me find both my cousins a car. Both of them are very happy with the service and payment! 10/10 would recommend!!

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